Returns and Refunds

Read our return and refund policies below: 

When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the us through our live chat session or write us to support@crochie.com to resolve these problems (according to the seller's set of returns guarantees).You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with Crochie.

Scope of Guarantee

All products on Crochie.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:
1. An item you claim is not as described, but the Crochie can prove that it is.
2. Items are as described, but you no longer want them (unless the we offers Easy Returns)

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by having a live chat secssion with our representative or writing an email to us on support@crochie.com, We will try and get back to you within 12 hrs after we receive the email.

Conditions for Submitting Refund Requests

You can submit refund requests up to 15 days after your order has been completed. 

Return Shipping Fee

If you agreed with the seller to return your item, please also check the seller’s shipping terms. If the seller pays the return shipping fee, please make sure you first agree on the shipping method and how the seller will pay you back the shipping fee.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@crochie.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@crochie.com and send your item to: Crochie Ltd., 71, Shelton street, Convent garden, London, WC2H 9JQ, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Crochie Ltd., 71, Shelton street, Convent garden, London, WC2H 9JQ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.